Privacy Policy

This Privacy Policy explains how HAVE A MOVE LTD (company number 17094003) ("Have A Move", "we", "us", or "our") collects, uses, stores, and protects personal data when you use haveamove.co.uk and related services.

For the purposes of UK data protection law, HAVE A MOVE LTD is the data controller for Platform account, quote, booking, support, and operational data described in this policy.

Last updated: 20 March 2026.

We may collect and process the following categories of personal data:

• Identity and contact data: name, email address, phone number.
• Account and authentication data: sign-in events, one-time code requests, session metadata.
• Move request data: addresses, property details, move date, inventory, access notes, uploaded photos/videos.
• Booking and transaction data: selected mover, quote totals, discount usage, booking status, payment status, payment event references.
• Mover business data: company details, contact details, service areas, pricing rules, compliance documents.
• Communication and support data: in-platform messages, support enquiries, dispute details, moderation notes.
• Technical data: IP address, device/browser metadata, request logs, and security telemetry.

We use personal data to operate and improve the marketplace, including to:

• Create and manage accounts.
• Match customers with relevant movers and generate quote comparisons.
• Facilitate booking, payments, notifications, and service updates.
• Verify mover profiles and compliance documentation.
• Provide support, investigate complaints, and manage disputes.
• Prevent fraud, abuse, and security incidents.
• Meet legal, accounting, regulatory, and audit obligations.
• Analyse service performance and improve product quality.

We rely on one or more of the following lawful bases:

• Performance of a contract: to provide requested quotes, bookings, and account services.
• Legitimate interests: to run and secure the marketplace, improve operations, and prevent misuse.
• Legal obligation: to comply with legal, tax, audit, and regulatory requirements.
• Consent: where required by law (for example, certain non-essential communications or cookies).

We share data only where necessary and proportionate for service delivery, legal compliance, or platform operations.

Recipients may include:

• Movers and customers participating in the same quote/booking workflow.
• Payment providers and payment infrastructure partners.
• Cloud hosting, database, storage, email, and messaging providers.
• Professional advisers, auditors, or legal representatives where required.
• Regulators, law enforcement, or competent authorities where legally required.

Where personal data is transferred outside the UK, we apply appropriate safeguards required by UK data protection law, such as adequacy decisions or approved contractual mechanisms.

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, including contractual delivery, dispute handling, fraud prevention, legal obligations, and record keeping.

Retention periods vary by data type and legal requirements. Where data is no longer required, we delete or anonymise it securely.

We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or unlawful destruction.

No online service can guarantee absolute security. Users should also protect account email access and keep devices secure.

We use essential cookies and related technologies required for site operation, authentication, and security.

Where non-essential analytics or marketing technologies are used, we will provide controls and notices required by applicable law.

Subject to legal conditions and exceptions, you may have rights to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of personal data.
• Restrict or object to certain processing.
• Request portability of certain data.
• Withdraw consent where processing is based on consent.
• Complain to the UK Information Commissioner's Office (ICO).

The Platform is intended for adults and business users. We do not knowingly collect personal data from children.

The Platform may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those policies.

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will include an updated "Last updated" date.

Company: HAVE A MOVE LTD

Company number: 17094003

Website: haveamove.co.uk

For privacy requests (access, deletion, correction, objection), use the contact form on the Contact page and include the email address associated with your account.

If you are not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO).