Terms and Conditions

These Terms and Conditions govern access to and use of the Have A Move website, platform tools, quote comparison services, communication features, and booking workflows (the "Platform").

The Platform is operated by HAVE A MOVE LTD (company number 17094003) ("Have A Move", "we", "us", or "our").

By using the Platform, creating an account, submitting a move request, accepting a quote, listing as a mover, or otherwise interacting with services on this site, you agree to these Terms.

You must provide accurate, complete, and current information when using the Platform.

You are responsible for maintaining access to your email and any one-time sign-in code used to access your account. You must notify us promptly if you suspect unauthorised access.

We may suspend or restrict access where we reasonably believe there has been fraud, abuse, unlawful conduct, or a breach of these Terms.

Have A Move operates a comparison and booking marketplace. We are not a removals carrier and do not physically perform moving services.

Removal services are supplied by independent third-party movers listed on the Platform. The mover is responsible for the service delivery, crew, equipment, insurance, legal compliance, and operational execution.

We may facilitate payments, communication, verification checks, and dispute workflows, but this does not make us the direct provider of removals services.

Quotes shown on the Platform may be system-generated estimates, mover-submitted quotes, or adjusted offers based on supplied move details.

Quote validity, service inclusion, timing, and final pricing depend on the accuracy of information provided by the customer and any post-survey changes.

• Quotes may expire.
• Availability may change before booking confirmation.
• Final price may change where scope differs materially from submitted details.
• Movers must explain material changes before move execution.

Customers must provide truthful and sufficiently detailed move information, including address access constraints, inventory scope, fragile or bulky items, and scheduling constraints.

Customers must ensure lawful access to properties and must obtain any required permits, consents, or management approvals unless expressly agreed otherwise with the mover.

• Disclose special handling items (for example pianos, safes, high-value items).
• Disclose parking restrictions, stair-only access, and lift limitations.
• Inform movers promptly if job scope, dates, or access conditions change.

Movers must keep profile, pricing, coverage, verification, and insurance information accurate and up to date.

Movers must provide services with reasonable skill and care and comply with all applicable UK legal and regulatory obligations relevant to their business.

• Maintain valid public liability and goods-in-transit cover where required.
• Provide transparent pricing and inclusion/exclusion details.
• Respond to booking and communication requests in a commercially reasonable timeframe.
• Avoid unjustified late cancellations and no-shows.

A booking is formed when booking confirmation is issued through the Platform, subject to payment requirements and status confirmation.

Where enabled, payments are processed by integrated third-party payment providers. Payment provider terms and policies apply in addition to these Terms.

Platform fees, commissions, or processing deductions may be applied as disclosed in the relevant booking, mover agreement, or pricing breakdown.

Unless otherwise agreed in writing or mandated by law, the Platform cancellation framework is:

• 14 days or more before move date: free cancellation.
• Less than 14 days before move date: up to 20% deduction may apply.
• Mover late cancellation inside 14 days may trigger marketplace enforcement actions, including additional deductions against subsequent bookings.

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including severe weather, public infrastructure failures, industrial action, or emergency restrictions.

Where possible, both customer and mover must take reasonable steps to mitigate disruption and agree revised timing.

All intellectual property rights in the Platform, branding, software, layouts, and content are owned by or licensed to HAVE A MOVE LTD.

You must not reverse engineer, scrape at scale, introduce malicious code, interfere with service operation, or use the Platform in a way that breaches law or third-party rights.

We may suspend, remove, limit, or terminate access for breach, fraud risk, abusive conduct, repeated cancellation abuse, false profile data, or failure to meet compliance requirements.

Where appropriate, we may issue warnings and allow remediation before suspension.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to the previous sentence, to the fullest extent permitted by law, Have A Move is not liable for indirect or consequential loss, loss of profits, loss of business opportunity, or losses arising from mover operational performance.

The customer-mover service contract is between those parties; each is responsible for their own contractual and legal obligations in relation to move execution.

Users should first attempt to resolve issues through Platform messaging and support. Where unresolved, we may review evidence and assist with a structured dispute process.

Our moderation or operational decisions do not prevent either party from pursuing legal remedies available under applicable law.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising from or related to these Terms, except where mandatory consumer protection law provides otherwise.

Operator: HAVE A MOVE LTD

Company number: 17094003

Website: haveamove.co.uk

For legal, compliance, or terms-related queries, please use the contact form on the Contact page.

Last updated: 20 March 2026.